Poor service wish the owner of this pizza could see how the workers carry out his/her business

I am absolutely angry with the service from Debonairs Durban Phoenix Plaza Gemcity. On 23 September 2024 I placed a online order at 21:41 that was accepted by the store yet I am here with a 3 year old at 22:42pm who is hungry and nobody delivered my food yet it was debited from my account. The store does not even accept calls from customers before there closing time which is 10pm.