1 reviews | Active since May 2012
Poor service once again
<p>We continuosly have problems ordering pizzas from this branch and they just dont ever seem to be getting thier act together. This morning i placed an order for pizzas for my staff who are busy with some training,only be be advised that they can start making my order in 1 and a half hours time when a driver arrives. my office closes in 1 and 1/2 hours time so should i sit here and wait for the driver and then eat 8 pizzas myself. </p> <p> </p> <p>This is not the first time i have had problems ordering here and i rather order from dominos in future as it is in the same shopping mall as debonairs and they are very efficient. </p> <p> </p> <p>If the franchise owner cannot employ proper staff and cater for saturdays he should not be in business as it brings disrepute to the franchise which has built a name for itself over decades.</p>
Thank you very much for taking the time to report your experience with our Mount Edgecome branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Mount Edgecome branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you for the response, i still have not heard from anyone as yet. I guess this just confirms the custoemr service level at this branch.
Thank you for the response, i still have not heard from anyone as yet. I guess this just confirms the custoemr service level at this branch.
