Poor service/No delivery

It took me nearly 50 minutes to place an order online as the app kept freezing and closing. After finally managing to place the order and receiving a confirmation notice online and by SMS on my phone, I waited from 11:50-12:38 for 3x pizzas to be dropped off where I live just up the road from the shop.<br> <br> I phoned the shop querying the delivery after battling to communicate with the employee and telling her I placed an order online, she asks for my cell no and then asks me if I placed the order online. I was then told that my order was not received?!? Why can I then clearly see the confirmation SMS on my phone?<br> <br> After battling more to get her to understand me while trying to order by phone I became frustrated and told her to leave it. <br> <br> I persisted with 50 mins trying to order online to AVOID battling with someone over the phone!<br> <br> I am very unhappy. I have 6x pizza places I could've ordered from within a 3km radius and I go and pick the one who doesn't deliver. Not again, that's for sure.