Poor service n disgusted customer

Yesterday i ordered pizza at debonnairs maponya mall at 7pm online like i usually do. To my surprise i got a call from them 30 min later to ask for my address. I was surprised becoz my info is on system n it was not my 1st time ordering. Then at 9:30 i called to check on the order i was told it takes 2 hours coz they are busy. Then at 10pm got a mssg that my order has been delivered however my order arrived at 10:20 the order was not in a good condition n it was dry n cold. Then i told the driver m not paying but he forced me to saying he cannot go back without the money. I gave him avoiding drama as i was asleep when he arrived.

Then this morning around 10am i called to complain i was told the manager will call back its 1pm after calling for the 3rd time i spoke to am Another consultant who tried her best to help n i told her i wanna speak to a manager n was told they in a meeting n call centre manager Mashudu Mulaudzi is refusing to come to the phone n is apparently shouting at the staff.

Im really disgusted with the kind of service i am getting, this is the 2nd incident at the branch. The service is extremely poor. And no customer service at all. If it was a white person complaining i would have got assisted immediately but coz im african i get this kind of treatment. Really dissappointed n disgusted at the manager.