Poor service/incomplete order
<p>On my birth day the 23rd of July I decided to treat myself, I went to debonairs at Protea Gardens. I ordered a large chicken and mushroom pizza and donut dippers after waiting to be served for 10 minutes. Musa the guy who took the order was prioritising the orders received telephonically as if I was not important. My order number was 226 and i could not return the donut dippers as I live 2 hours away. The dippers I ordered were nothing but 8 fat cakes with no dipping sauce what so ever. </p> <p>What I received is not what is reflected on your adverti*****t pictures.i am so appaulled by this.</p>
Thank you very much for taking the time to report your experience with our Protea Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Protea Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)