Poor service from Ladysmith Debonairs

I am utterly disgusted by the service that I received from Debonairs pizza in Ladysmith( KZN). I ordered pizza at 6:30pm and waited for 3 hours for it to be delivered to my house. As I type this now, I still haven’t received it. The driver that was meant to deliver the pizza delivered it to my “neighbour”. I had already paid for the delivery online. Whenever I order from Debonairs the driver usually enters my yard because the gate is always open. They’ll get off their motorbike, switch it off and we’ll exchange a few words. This time around this didn’t happen. Apparently the driver saw a man standing near my gate and asked that man to give me my order. As I type this the time is 21:15 pm. Now that man that was outside my gate has “vanished” with my order. I am appalled by this whole incident. And to make things worse when I called the store I was told that the driver was on his way, he had a lot of deliveries to make. I had literally heard the debonairs scooter drive past my house. I called again to ask if the driver had returned my order back to the store. I was told that there were no orders returned. My order had been delivered to me.