1 reviews | Active since May 2018
Poor service from Debonairs Carletonville
Very poor service and very poor hospitality from the cashier the manager and delivery man. When we phoned in our order the cashier said it would take 40-50minutes as we live 20 km away. After about an 1hour 10min I phoned and was placed on hold for a long time while the cashier tried finding out where my order is. The manager was nt very helpfull either. 20 min after phoning up and down my food arrived soggy and cold. The delivery man was also rude after I didnt want to pay for the food as was agreed by the manager.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***