Poor service from Debonairs

<p>I ordered my pizza from the Eagles Landing branch using the mobile app at around 17:30. At 18:15, I phoned to find out where the pizza was and the call centre agent told me that he would find out and get back to me in a minute. After 5 minutes I called again, and could not get through. After trying for 20 minutes, I eventually called the customer care centre, who said they would call the manager.</p> <p> </p> <p>The branch call me back at about 18:50 and said that my delivery had left the shop. I said that this poor service require some sort of compensation and they rep**** that the manager would get back to me. </p> <p> </p> <p>My pizza eventually arrived at 19:40. 2h10 minutes after I ordered it. The hot or not dot was black.</p> <p> </p> <p>I feel that this kind of service is absolutely unacceptable. I demand some sort of compensation for the fact that my 4 and 6 year old children had to eventually go to bed without their pizza and eat something cold (we had a power failure at the time).</p> <p> </p> <p>Oh and by the way, I am still waiting for the manager to call me.</p>