Poor Service

The service I received from debonaors pizza this evening was pathetic and disgusting. I called in to the call centre to place an order for two large pizzas of which the lady could not understand what pizza I was asking for. I had to ask to speak to someone else who eventually took down my order of which the call was 10.30mins from my cellphone. I waited almost 1 hr for my delivery which never came. I called in yet again to make an enquiry about my order and to my discovery my order had failed due to load shedding however I had called in after load shedding which ended at 8pm. In the background I heard them taking other Orders however my order had failed, how is this possible. Honestly speaking if they order had failed why did they not have the deceny to pick up the phone to inform me that this had happened. I had to do their job and call back of which I spent in total 20mins of my airtime on Debonairs of which I got told they are closed at 9:15pm and cant make a pizza for me. I have been a customer for 20 years and never have I experienced such bad service before. I have decided to never order from Debonairs again and to change over to dominos pizza. The staff at the call centre do not even know the difference between the names of the sauces and the names of the different pizzas. I asked for a vegetarian and she asked me in return which flavour pizza would you like. It was at that point that I had given up hope with that consultant and asked for someone else. Thanks to Debonairs pizza my family and I were looking for dinner at 9:20 at night due to their pathetic service. My opinion is that your call centre staff have no idea what they are doing and have not being trained properly. If they cant take down an order for two pizzas how will they do a bulk order. It sad at the type and qaulity of people that Debonairs pizza hires. Thanks to dominos pizza we managed to get dinner this evening.