Poor Service Delivery ****erally)

Yesterday I placed an order online for delivery and received a messaged stating that the Bedfordview Debonairs had accepted my order. This Debonairs is only 4 kilometers away from my house and therefore falls within the free delivery range which is the reason I chose them. After an hour past I phoned the Bedfordview branch trying to figure out why it takes an hour to make 3 pizzas and deliver them 4 kilometers, the man who answered the phone asked for my phone number to check the progress of my order and then told me that he didn't have any orders for my number or address. I told him that I had placed the order an hour ago online so he checked again and again said that there was nothing. About 10 minutes later (the time I expect it to take to travel from their store to my house by moped) my order arrived.

In addition to me having to wait an hour for my pizzas, the crusts were soft and soggy. This, along with the fact that my order was conveniently delivered 10 minutes after I called leads me to believe that my order was forgotten about and only sent out when I called. I'd say that Debonairs can't deliver ****erally).