POOR SERVICE DELIVERY

I placed an order at 6pm on Saturday night (26 Aug), they called me back at 6:36pm and told me I need to re order and pay online as they did not have a card machine. I then had to wait almost 2hrs until I decided to give them a call at 7:47pm regarding my order, they told me it is still in the store and that they only had one driver! The driver then called me at 8:21pm to confirm the address and told me he'll arrive in few minutes and guess what my order only got delivered at 9:38pm by Thomas. I was very disgusted by their service, they did not bother to call me to apologize for any delays, I had to bother myself. I even have phone records to prove this, on top of that the food was cold and the driver told me he can take it back and bring another one, I thought that when the sticker is no longer red you get your order for free? They had no sense of emergency, I just don't understand how you can have one driver on pay weekend?? I am very disappointed about their service! I am certainly not a happy customer right now.