Poor service, bad manners and negative attitude by the S.E 3 Vanderbijlpark Debonairs pizza restaurant

Dear Customer Care I want to file a bad rating and lodge a complaint against the poor service at the Debonairs in Vanderbijlpark which is situated in SE3. I placed an order no. 132 in person with the cashier namely Minah Baloyi and I went to wait in my car. Now it is worth mentioning that I always buy there and therefore, they can’t pretend that they did not recognise me. Strangely when I went back inside the restaurant to collect it which was 19 minutes later, then suddenly they asked me for the slip although they saw me come in earlier and they should know me by now but they insisted that I get the slip which prompted me to go back to the car to get it, much to my annoyance. It is not the first time that I am experiencing problems at this particular restaurant because I previously lodged a complaint about an order that was to be delivered and arrived short of pieces of chicken and the most recent incident was a couple of weeks ago when I placed an order and despite selecting that it must be brought to my car which is a service that is offered and is advertised on the Debonairs website when one places an order online, I waited in vain until I left because I had left my phone at home and had gone in pyjamas and morning shoes because I had no intention of coming out of the car. It appears that someone either bears a grudge against me for those complaints or is simply a bad manager who has a negative attitude. It is not so much the black supervisor or manager but it is the white supervisor or manager and I remember his stinking attitude from a previous incident and tonight led to an unnecessary altercation . I promise that after tonight, I will never ever buy there again and I will drive further away because I don’t trust them anymore. I really am annoyed because they have no manners especially the white supervisor who was on cite who has a dismissive attitude. The black supervisor or manager with a foreign accent tried to assist and it is a pity that I did not catch his name but it was clear that the rest of the staff with a similarly stinking attitude as their white supervisor overpowered him. They did not even give me my free drink that comes with it, in the end, which is unacceptable. You are welcome to review the tapes and there is no way that the cashier did not remember me because I had asked that they split it into meaty and chicken to which she responded that it could not be done. I asked as to why it could not be done and I am almost certain that no other customer had such a request around the time that I placed my order which is why deduce that it is a grudge and bad service. Your urgent attention and response hereto will be highly appreciated

Yours Sincerely Musa