BG
Brad G
1 reviews | Active since Apr 2019
22 Apr 2019, 20:48
Poor service at Debonairs Sherwood
I had a shocking experience at Debonairs Sherwood. After the driver phoned saying he was lost, we tried to explain the directions to him, only for him to put the phone down on us multiple times, and then say he was at the right house when he clearly wasn’t. The pizza finally arrived and was cold, chewy and obviously absolutely poor due to the fact that it had been cooked 2 hours prior to the delivery. Dismal service from Debonairs Sherwood
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Debonairs Pizza's replyOfficial
14 May 2019, 14:59 Hi Brad
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply14 May 2019, 14:59
Official
Hi Brad
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***