1 reviews | Active since Sept 2012
Poor Service and Unedable Food
Purchased pizzas to the value of R400.00. Found a hair in the pizza , let the store know and they refused to refund or give another meal. Escalated the matter was given a case number , no contact made for 2 weeks. Then missed a call from a number unknown the next thing I get a sms to say the case is resolved due to no contact. I cant believe this is how they run business , let it be know that you have lost a valuable customer case number 427354
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***