Poor Service and No Resolution from Head Office

I ordered a pizza on 2 August 2025, specifically requesting no onions. When it arrived, it was swimming in onions, and I had to throw away most of the toppings. I didn’t immediately complain, but after seeing another customer’s post online about their Debonairs pizza, I decided to raise the issue.

I contacted Debonairs on Facebook on 26 August and was given a case number. On 30 August, I followed up and was told “the team will be notified.” On 3 September, I followed up again and received the same response “the team will be notified.”

It is now 4 September 2025 at 16:30, and I am still waiting for a call.

I am not holding the store responsible, this is clearly a failure on Debonairs Head Office, who seem unwilling or unable to resolve a simple matter. After years of supporting the brand, I now feel like just another number in their system. It is very clear that Debonairs does not value its customers or their loyalty.