1 reviews | Active since Jun 2017
Poor Service and Cold Pizza
<p>I order 3 large Pizzas at Debonairs Corlett Drive @18h01 and after multiple follow-ups and call cut-offs, my Pizza was delivered at 19h25. The driver (Peter - refused to give me his Surname) had attitude when I complained about delay. To top it off, the Pizza was cold and the label on box says "If cold, it's free". Pizza was paid online. I demand that this be address and the writing on box be honored for cold pizza. </p> <p>Another complaint about call centre dropped calls has been logged on Debonairs site. Invoice Nr: 671959, Cashier: Blessing Makani</p>
Thank you very much for taking the time to report your experience with our Corlett drive branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Corlett drive branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)