Poor service and cold food from Debonairs

I placed an order at 18:32 online with Debonairs Randpark Ridge, Eagles Landing yesterday.

I had guests over. I contacted the call centre after waiting more than an hour for my food, I was advised that my delivery was at the gate of my estate.

Upon waiting even more than 10 minutes further, I was contacted by the store to advise that the driver's license disk was expired therefore he could not enter and I'll have to wait another 7 minutes until another driver arrives!

I was then contacted after much longer than 7 minutes, advising that my food had arrived which actually was not true.

To my dismal my order only arrived at 20:13 and everything was cold. I am very disappointed in the level of service and the cold food I received.

Additionally the cheese and sauce from the 2 boxes of bread dippers were cold and stuck to the top of the box :|

I am a regular customer and if I had known that I would get such poor service I would have rather ordered from Domino's or Roman's.

This was a really embarrassing situation and I spent a lot of money on those pizzas and sides.

I am always patient and understanding but waiting more than 1.5 hours for cold food after work, with guests over, is both unprofessional and pathetic!