NV
Nabeelah V

1 reviews | Active since May 2019

05 May 2019, 13:44

Poor service and bad quality of pizza

I ordered pizza from Debonairs Grassy Park not only did I receive it cold but certain sections had no cheese. Makes one wonder if the staff is even happy working there to allow such a poor quality to even leave the store. I called the store not once but 3 times only to get told that someone will call me. After 2 hours and long after closing and still no courtesy call. I took pizza back next day to be told again they would get management to call... Needless to say, 48hrs later and still no response. The managers Kathaur & Chantal who were on duty that evening, I seriously suggest you do a cause on customer service and basic etiquette. Trust me I would never ever buy from Debonairs as the service as well as quality of food was extremely poor.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply15 May 2019, 14:44
Official
Nabeelah
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***