RC
Renette C
1 reviews | Active since Dec 2016
04 Oct 2019, 13:10
Poor Service
On the 26th September @ 19:26, Ordered pizza from Debonairs Springs Gate, Order 162, I have ordered a 2 Liter Coke, Small Hawaiian Pizza and Double Stacked, ater numerous calls they said that our pizza's is our its way, so After 1 Hour and 30 Min our pizza's arrived, I have then spoken to the Manager Usher on duty that night, I told him that when my pizza's is coming I will not pay as it was more than 45min and they where lying.. So the 27th I have phone Debonairs regarding this matter and they will send me a reference number I am still waiting for the Reference number, I spoke to Thandakazi;, I will name and shame debonairs if they do not sort out this problem and refund me my money..............
Helpful (0)
Replies (2)0
Replies (2)
Debonairs Pizza's replyOfficial
05 Oct 2019, 14:42Hi Renette
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply05 Oct 2019, 14:42
Official
Hi Renette
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
RC
Renette C's updateReviewer Update
09 Oct 2019, 10:02Good Day,
This is 5 days later and still nothing has been done about this bad service, I really will name and same Debonairs as you still have not done anything regarding this matter
This is 5 days later and still nothing has been done about this bad service, I really will name and same Debonairs as you still have not done anything regarding this matter
RC
Renette C's update09 Oct 2019, 10:02
Reviewer Update
Good Day,
This is 5 days later and still nothing has been done about this bad service, I really will name and same Debonairs as you still have not done anything regarding this matter
This is 5 days later and still nothing has been done about this bad service, I really will name and same Debonairs as you still have not done anything regarding this matter