Poor service

Poor service Debonairs south gate placed an order on the 6 May 2020 at 15:00 via an online order due to the pendemic, the money was debited from my account I did not receive the order. When I followed up nothing, I called on the 7 May 2020 spoke to Nomthandazo who said she will give me call that was 11:10 am but with no response, so I really don't understand as I had to follow up again , at 12:00 spoke to Nomthandazo who said the drivers as gone out but not with my order, I was told fader will call me to solve this matter. This is not acceptable it's bull S*#@ I will not take this I want my money back cause clearly your device is poor.