Poor service

Sadly I have to put a one star.. If I had an option not to put a star would not even put one. I ordered my pizza on 31st of August at 17.53pm as I usually do for a delivery and was informed after 45mins it will be delivered an hour later phoned in to follow up with the order the lady apologized and mentioned the driver Bongani had just left as he was waiting for other orders. At 20.07 decided to phone back to really understand what was going on and cancel the order. Spoke to Susan who was a bit sympathetic and transferred call to manager Tesaf Mvundla who then told me they has system issues, I asked him what system issues as order was placed telephonically and confirmed he really couldn't answer and he was not apologetic instead when I asked why he wasn't he said I'm sorry, went on to say will look for Bongani the driver, his story didn't add up. Really disappointed in service received, im a regular customer, going forward will rather order using another branch. My order number rdJWZYGt8