AL
Angelica L
1 reviews | Active since Apr 2015
29 May 2015, 11:49
POOR SERVICE
I am furious with the lack of service and professionalism received from your Rustenburg Square branch. I placed a order, an hour and a half later I AM STILL WAITING!! I have had to phone them three times. The first time the most unhelpful person said the driver has gone out. The second time I called they said they would call the driver and call me back which they never did! I am now currently waiting on the phone to speak to your branch manager because apparently they don't know which driver took my pizza! This is unacceptable!!!!
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Replies (1)
Debonairs Pizza's replyOfficial
01 Jun 2015, 09:27Hello Angelica Lamp,
Thank you very much for taking the time to report your experience with our square spar, rustenburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our square spar, rustenburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply01 Jun 2015, 09:27
Official
Hello Angelica Lamp,
Thank you very much for taking the time to report your experience with our square spar, rustenburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our square spar, rustenburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)