KM
Katlego M

1 reviews | Active since Dec 2012

29 Nov 2016, 12:22

Poor Service

<p>I placed an order on Sunday 26-Nov-2016 at 18:23 online and even paid upfront.</p> <p> </p> <p>I received an SMS to acknowledge my order. I then phoned ********** at 18:55 to make a follow up, they took too long searching for my order and i was told it wasn't prepaired. I was assured that it will be delivered in 30 minutes time.</p> <p> </p> <p>Nobody, called me back. I then called again at 19:40 to do a follow up. Again they apologised an was told that the driver has left long time ago and should be at my house anytime.</p> <p> </p> <p>I waited and had to call again at 19:57. I kept on calling and no one was picking up. This continued until someone decided to put the line off hook as it gave the engaged tone.</p> <p> </p> <p>The driver arrived at 20:10 and i was not pleased at all.</p> <p> </p> <p>This company WILL NEVER see my money ANYMORE. I wont even eat their meals anymore.....</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Dec 2016, 12:44
Official

Thank you very much for taking the time to report your experience with our (Cosmo City Mall) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)