Poor Service

<p>To whom it may concern</p> <p> </p> <p>hope this finds you well?</p> <p> </p> <p>First and foremost id like to express the fact that I am a loyal Debonairs fan ever since I was introduced it ive been fully committed to it since i was a little girl.</p> <p>Being in customer service industry and being driven by excellence, I fully understand the protocal that one needs to follow when comes to client satisfaction.</p> <p> </p> <p>I am not one to complain but the service I recieved on Friday night was unheard off. I understand that the store is quite hectic on weekends but clearly when we recruit staff, it is highlighted that one needs to have a high pressure threshold, so that one does not drop the ball at any given time.</p> <p> </p> <p>I ordered my pizza at 18:19 and after numerous phone calls and being rudely addressed that i need to understand that the store is busy and i must wait, and that my order left long time ago and should arrive shortly. May I say I do live 5min away from the branch hence i failed to understand the delay.</p> <p> </p> <p>As per the call centre it would only take 45min for the pizza to be delivered and i am sure calls are recorded.</p> <p>When my pizza finally arrived at 19:28 it was close to cold and the dot that is suppose to be red upon delivery was black. When i highlighted the facts of the Debonairs promise and showed the delivery guy whats written on the box, he then advised that I pay and I should take it up with managment and so I paid.</p> <p> </p> <p>Bearing in mind that your number is not a toll free number this issue costed me. I had to ask my husband to call on my behalf and address the situation with management and as per the manager he would call me ASAP- im still waiting for the call.</p> <p> </p> <p>I need to know whats the way forward and why has management not tried to get hold of me.</p> <p> </p> <p>Disappointment Customer</p>