POOR SERVICE

I am so hurt and furious at the Debonairs in Mdantsane City Mall, I ordered via telephone for a pick up.. i went to them to collect my order and I used my card to pay, the cashier told me that she forgot to replace a receipt paper on the card machine and called her manager to assist her... I was told that they cant confirm my transaction because their card machine shows a different date and i need to bring bank statement to prove that that transaction went through...I told them that it did because my balance in not the same as it was before but they still send me away for bank statement..While i was on a queue at the bank they called me telling me that they made a mistake and to think that I already draw the statement which the bank is going to charge me for it...I went back to them with the statement the Manager didnt show any kind of remorse or empathy for making me walk up and down on my lunch hour...Please I strongly advise that you train your staff on customer service because the treatment I got is very uncalled for.