1 reviews | Active since Sept 2018
Poor service
Sh**ty service..... I placed an order at 17:20 its 20:00 now and my order has not arrived, i called them at 7 pm the driver picked up the call and he stated that the manager is busy I insisted on speaking to the manager when he finally ho to the phone after 6min of holding he told me that they are very busy did not apologize and i asked why didn’t they call to inform me that they are delaying he stated that the call center was suppose to call me imagine i ask to track my order for me he stated that it has left the restaurant 20 min ago and funny enough the order is still not at the house my kids even went to bed without eating, their costumer service way poor i can not deal and ive been calling them and they are not picking up now
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***