Poor Service

Poor and appalling service from Debonairs Jabulani Mall,I have never experienced anything like this. Around 17:40pm today I ordered pizza online to be delivered from Jabulani Mall of which I received a message saying the order was not accepted as the store does not take orders via web channel. Fair enough I immediately contacted the call centre and a lady which I forgot her name assisted by putting my order through and gave me an estimated delay of an hour to an hour and 30min. Two hours later I called back to find the call centre had closed and was redirected to the store itself and spoke to a lady by the name of Dudu if I'm not mistaken who asked if I was not given a delay of 2 hours and I told her it was an hour and 30 minutes, she then asked for my name and advised she'll check for me and asked me to call back. A few minutes later I called back and she advised probably my order has gone out already as she can't see my name under the orders that are still at the store and should wait. I waited until around 19:35pm and called again and spoke to Lucky and explained what happened, he asked for my name and contact number and said he'll check up on my order and call back. It's now exactly 20:37pm and no one has called. I am disgusted by the service I've received and ask for this to be escalated and contacted to be told how this matter is going to be sorted out to avoid such incidents from happening in future. I thought the call centre was meant to ensure orders are done efficiently but it's just as useless.