TC
Tracelee C
1 reviews | Active since Aug 2017
05 May 2019, 15:07
Poor service
Yesterday I ordered pizza online at Debonairs Bramfontein - my order was accepted but not delivered. I phoned the store 30 mnts after I had ordered and the lady told me I will get my order at 20.45 .When I phoned after that time to follow up no 1 answered. This is the sms I received on my number. Hi Tracelee, we've received your order for delivery from Debonairs Pizza Braamfontein :) Review your order at http://yum.bi/NSQUrRgflv. This is the second time.Debonairs has done this to me. This is poor service for a customer that always order online.
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Debonairs Pizza's replyOfficial
15 May 2019, 15:25Hi Tracelee
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Best regards,
Debonairs Pizza's reply15 May 2019, 15:25
Official
Hi Tracelee
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Best regards,