MN
Marek N

1 reviews | Active since Apr 2019

13 Apr 2019, 22:19

Poor service

I am very disappointed with the service I received. Placed and paid an order online at 8pm. Have not recieved the order and it's now 22:17. No one is answering the calls on the number provided.

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply15 Apr 2019, 13:50
Official
Hi Marek
 Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team Customer Care Line: *** 
Debonairs Pizza
Debonairs Pizza's reply15 Apr 2019, 13:51
Official
Hi Marek
 Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
 Kind Regards, 

The Debonairs Pizza Team Customer Care Line: ***