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Thando M
1 reviews | Active since Mar 2019
02 Apr 2019, 16:57
POOR SERVICE !!!
We went there (Debonairs sunninghill chilli lane ) in the morning hoping we'll get quick service as they had just opened only to find out that was not the case .The ladies working in the store were finding it difficult to operate the speed point , we then offered to go and withdraw at the ATM as they were having problems with the speed point . While going to the ATM we were told that they'll be preparing our order , which was not the case as when we got back .
We also requested to have extra cheese on our pizza but that was not the case
Please assist we can't be treated like this in food outlets but we pay
POOR SERVICE !!!!
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Replies (2)0
Replies (2)
Debonairs Pizza's replyOfficial
03 Apr 2019, 16:15Hi Thando
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply03 Apr 2019, 16:15
Official
Hi Thando
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
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Thando M's updateReviewer Update
10 Apr 2019, 15:09i got an sms saying resolved , but i dnt know what was done !!
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Thando M's update10 Apr 2019, 15:09
Reviewer Update
i got an sms saying resolved , but i dnt know what was done !!