Poor service

I've ordered debonair's pizza at 17:34 and it wasn't delivered. I called debonair's Noordgesig twice checking as to how far is my order and the manager kept on assurring me that my order is on the way. It is now 21:35 my kids and I are still waiting. Do you understand my frustrations as we are all hungry in the house as the manager promised they that they will deliver. He did not even have the decency to apologise . What's the use of having online delivery while debonair's can't even satisfy their customers needs?