POOR SERVICE

Hello,

I am an extremely unhappy client!

I placed an Order Online on 26-06-2018 and the Pizza has not been delivered yet.

I have never expected this for Debonairs.

I have made multiple attempts to call Debonairs in Gardens, the first time I tried I held on the line for 5 mins and I called 3 times then I called the head office who told me the number on the receipt and website and Google is incorrect, I then got another number and called twice held on the line for a total of 20 Mins trying to get through. I then called the Head office again and they told me they too could not get through to the store to query when my Order will be delivered After about 2 hours had passed I finally gave up and my Lunchtime was Over I then spoke to a lady at the head office again who told me, There is nothing they can do if the order is late only if the Order is cold its Free well I think that Pizza is Cold because it still has not been delivered yet. If this is the Kind of service you provide your clients please advise me and I will NOT make use of your services again.

I hope this email shows my dissatisfaction with your appalling service and just also you did not just leave 1 person but 3 People without food.

I also sent an Email to ********** & ********** on 27-06-2018 I am still awaiting a response from them.

Starting to think management and staff do not care about there customers