1 reviews | Active since Mar 2015
poor service
I made an order online at 13:32pm , which was acknowledged at 13:37pm , driver comes at house , with a slip written special instruction , which I made him read out as well , after trying my card severeal times he realizes that I am using an Amex card , but I stated on my request please note I am using an amex card ... am anticancer its not the driver's fault but whoever who took the order in the first place .Am stuck at my house left starving , the driver said he would come back as he had another order which was obviously far more important , he has not come back .and i have had to transfer money , moving it into different accounts .... I would like a call from management
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***