Poor Service
Yesterday I called Debonair to tell them I never receive my cool-drink with my meal. Phone call was at 18:29 25/04/2018. The lady on the phone was very rude. After she told us to hold on, we heard her in the back round telling one of her colleagues, "these ****ing people must check the order before the delivery guy goes. Up till this point we still never receive the cool-drink that i paid R21.90 for. It is fine but the principle is still not to talk to customers in that way. Ever since Debonairs decide to work through a call centre the service has been ****! My order reference number 707073.
1) When i ordered for delivery the system changed it to collection. Had to call them to fix the error.
2) It took roughly an hour for the meal to come without the cool-drink.
Really disappointed with you guys!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***