1 reviews | Active since Feb 2018
Poor service
I spoke with a gentleman by the name of Fistos and he was not friendly at all. I asked if they have a crumb-decker which he said yes they do have but they will not diliver the pizza, without an explication. I called the customer care line spoke again to a gentleman by the name of James and he informed me that the manager from dobsonville debonairs pizza will not let his drivers diliver due to the bad weather. I am a resident in this area and looking at the weather my 5 year old daughter can play with her bycicle outside i just feel i was not given a proper service by debonairs pizza as promised and i am not happy at all as a customer.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***