Poor Service

Placed an order online @ 19h02. Driver arrives at 20h43. Pizza box sticker is black. States to the driver that if sticker is not red, it should be free as per Debonair's policy? Tries to argue that it is actually hot. I call the manager of the Secunda branch, Ellie (not sure of spelling). State my problem. She doesn't really seem to be bothered by the fact that I had to wait nearly 2 hours for the pizza. Very bad attitude.

Driver (Promise) states they subtract the cost of the pizza from his salary when the pizza is free due to being cold? That doesn't seem right?

Note: this is the 3rd time we've experienced poor service like this from the same branch, hence this complaint. You are losing customers.