SJ
Siba J
1 reviews | Active since Aug 2009
24 Feb 2015, 21:04
POOR SERVICE
I placed an order at 19:23, i called at 20:13 to follow up I was told the driver left 20:10 driver calls me I say I am waiting for you call me when you are at reception, driver now is lost asking me how far am i from commissioner street. It is not my responsibility to give driver directions. Secondly the lady who answers the phone in store is just slow i had to spell each and every word. Its now 9pm I called the driver and told him he can go back with his food as I have lost my appetite and the driver has attitude never been this ****ed off in my life!
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Debonairs Pizza's replyOfficial
25 Feb 2015, 10:12Hello Siba Jumba,
Thank you very much for taking the time to report your experience with our Yeoville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Yeoville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply25 Feb 2015, 10:12
Official
Hello Siba Jumba,
Thank you very much for taking the time to report your experience with our Yeoville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Yeoville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)