OK
Otshepeng K
1 reviews | Active since Mar 2018
06 Dec 2019, 09:24
Poor service
I was not happy with debonairs ga-rankuwa yesterday, they delivered late and the pizza was cold, what kind of service are we getting lately.
Its highly unacceptable, I regret ordering and I will not be buying debonairs pizza
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Replies (2)0
Replies (2)
Debonairs Pizza's replyOfficial
16 Dec 2019, 12:57Hi Otshepeng
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 12:57
Official
Hi Otshepeng
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
OK
Otshepeng K's updateReviewer Update
20 Dec 2019, 10:23I received an sms regarding the complaint I made and apparently it's been resolved how I don't knw, if this is how customers are treated I don't think I will ever use debonairs pizza.
No apology was made nothing whatsoever, how degrading this is.
Very unhappy with your customer service
No apology was made nothing whatsoever, how degrading this is.
Very unhappy with your customer service
OK
Otshepeng K's update20 Dec 2019, 10:23
Reviewer Update
I received an sms regarding the complaint I made and apparently it's been resolved how I don't knw, if this is how customers are treated I don't think I will ever use debonairs pizza.
No apology was made nothing whatsoever, how degrading this is.
Very unhappy with your customer service
No apology was made nothing whatsoever, how degrading this is.
Very unhappy with your customer service