Poor Seevice and *********** staff.

Poor service I have no words that can express how disappointed I am with Debonairs service I’ve been receiving lately from franchises near me (Saveways and Highveld mall In Witbank).Yesterday I order Half &half triple decker and death by chocolate at 3pm, the order was processed and I paid it online. When placing the order I selected ASAP as I had to go somewhere.

After 1 hour 40 minutes I callEd Debonairs (Saveways) in Witbank to check on the order. The lady who answered my call said my order was out of the oven waiting for the driver to deliver it. I waited for more than an hour. I then had to call Debonairs Saveways again but this time I was answered by a man who could see where my order was and asked someone else to come talk to me on the phone. The guy was so rude and couldn’t care that I am using airtime so I can not hold I just needed them to tell me what was happening. I’m so dissatisfied with Debonairs. I am now supposed to use my airtime and call the call center for a refund which is something I will not do. It’s fine they can keep my R250.00.

Before lockdown I had the very same challenge with Debonairs In Highveld mall (Witbank) and I lodged my complaint but was never satisfied with follow up and the matter was not resolved. I hate to say that I have no choice but to part way with this *********** store.