1 reviews | Active since Jul 2012
Poor quality - will never order online again
I ordered a large Pizza from Debonairs Melrose Arch Corlete drive and the pizza was delivered very cold as if it was cooked yersteday.Secondly the red dot was black showing that the pizza was no longer fresh . The cheese was just dry as if it was cooked yersteday. It was squashed in the box with very very small pieces that makes me think that I was given a large box but filled a medium pizza. The receipts and the servets that we were given by the delivery guy had soup all over making me think that the pizza was touched along the way. I called Melrose Branch and spoke with a Lady who said that she is going to transfer me to a call center. I was put on hold for some minutes and then a lady picked the call. I told her about the pizza situation and she said I must speak to her manager and she put me on hold. I was on hold for some minutes again and she came back, picked the phone and when she heard that I was still on the line she disconnected the call. I tried calling again and this time the call was only answered by the auto machine and when I selected 1 to speak to someone there was no one to answer. I eventually gave up and decided to use this route. Right now my stomach is having cramps and I can feel my intestines moving due to this pizza I ate after from debonairs. Firstly poor quality of food then secondly poor customer support from Melrose Arch Corllet drive branch. My advise to the whole world is never order online. They will deliver poor products and you will be lucky if that food is not from yersteday stock.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
