ZL
Zukisa L

1 reviews | Active since Mar 2016

08 Mar 2016, 15:40

poor quality product

on Thurs afternoon I took my kids to buy some pizza and I placed an order of two Awesome Foursome. Which then was done and given to me, so before I left I check the contents of the box as I always do but to my surprise, what I got is nothing compared to what I used to.<br> <br> The topping on the based was so appalling, you could count pieces of each in one hand, it was the worst pizza I ever bought in my life, even my 10 year daughter would make far better pizza than that sham.<br> <br> The way the topping was dressed it was as if they counted 5 pieces of ham and placed each on one corner. I then enquire about my dissatisfaction and the cashier called in the manager who then also agreed with me to say my claim is rather valid and ordered them to make another one[which was no better than the first].<br> <br> I am not comparing what I got with what is on the advertising banner but it should at east come close, however, in this case it was not.<br> <br> So one of the kitchen staff, told me that she will not do otherwise as she is using a measuring cup.<br> <br> I do not think I will ever again go buy any pizza from there. I was/am disappointed in the service I got in Uitenhage Debonaires

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply10 Mar 2016, 10:52
Official
Hello Zukisa8,

Thank you very much for taking the time to report your experience with our Uitenhage branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)