CS
Cameron S
1 reviews | Active since Aug 2014
28 Nov 2015, 19:06
Poor quality pizza
I ordered an On The Double special. It looks very enticing on the website but when I got my pizza it was so dry it looked like it was left outside for days. I have taken pictures of the pizza and will gladly email it to head office if they need it. This is not the first time that I've had problems with the Montclair branch. This branch is pathetic in terms of their quality of the pizza. Why is there such a huge difference in quality of the pizza when it's still part of the debonairs franchise? It looks like the Montclair branch cuts cost by cutting quality!
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Debonairs Pizza's replyOfficial
30 Nov 2015, 11:39Hello Cameron2708,
Thank you very much for taking the time to report your experience with our Montclairbranch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Montclairbranch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply30 Nov 2015, 11:39
Official
Hello Cameron2708,
Thank you very much for taking the time to report your experience with our Montclairbranch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Montclairbranch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)