POOR QUALITY FOOD - NOT VALUE FOR MONEY

I have ordered a pizza and paid over R200 for ONE pizza. I would expect to be happy with my order. The think crispy base was cold and soggy. The pizza overall was cold. It looked like they just poured an uncooked barbeque source over that was not very nice. I have emailed the store - Escombe - and I am getting no apology for this order #DFD***. I had the pizza delivered. I think they must have mixed orders as the pizza order was received, made and delivered all within 20 minutes. Whilst I was very pleased that this order came so quickly, I was really so disappointed with the QUALITY of the pizza that cost me over R200 in delivery and tip. I have never tasted such an unpleasant pizza. I have emailed Lungelo Lehasi <*** - and she is requesting a photo of the pizza which I am unable to produce as I didn't think of this at the time. I don't accept this quality for this price and what concerns me even more, is that my complaint is not being taken seriously by the store. Not even an apology. I think the store should have a better handle on complaints management as it is not taken seriously. My frustration at this stage is to come through to HelloPeter where it should not have been necessary. If you are producing non-quality food you should own up to it and connect with your customer accordingly. Could I kindly have feedback from the Franchise Manager? Is this possible?