Poor pathetic, non service
I ordered a triple decker meal online last night. I also paid online as well. The meal never arrived. When I called in to find out what the issue was, i was sent from pillar to post. No meal and no refund. The management's/owners attitude stinks and is really pathetic. I previously ordered a meal for delivery as well and the meal was delivered over an hour late. The owner/manager refused to reimburse me. I am really upset, I need generous compensation for their mismanagement last night. Extremely unprofessional.
Helpful (0)
Replies (1)0
Replies (1)
Debonairs Pizza's replyOfficial
05 Mar 2019, 16:21Hi Reece
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Please tell us the branch name so we can escalate this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Please tell us the branch name so we can escalate this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply05 Mar 2019, 16:21
Official
Hi Reece
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Please tell us the branch name so we can escalate this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Please tell us the branch name so we can escalate this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***