Poor experience ordering online
<p>I ordered a pizza and paid for it online asking for Delivery. I was called by the branch to say that they don't deliver in my area because it's too dangerous. I don't mind that you don't deliver, but the payment went through with me thinking that it was going to be delivered. At this stage I felt like canceling my order but of course I couldn't because it would probably take days for me to get a refund. The manager tried her best to get me serviced, but I really feel like it was a form of false advertising where at the end I didn't feel like I had a choice but to keep my order. I also reported this on your site last night but no one contacted me. Very poor and misleading service Debonairs.</p>
Thank you very much for taking the time to report your experience with our Goodwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Goodwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)