Poor Debonairs Service

Debonairs does not uphold its promise of; 'if the dot is black it's free'. Ordered and paid through their app. The Parow branch accepted the order. We waited close to two hours for our pizza to be delivered (it was cold). Complained to the unbothered delivery guy after speaking to beanch for an update on my order. The Parow staff (and manager) refused to give me a refund or any other resolve stating that my address was too far away (Goodwood) and that I should've ordered from another branch as they don't deliver to my area.

Debonairs' overall customer service has been non-existent and pathetic - I have lodged several complaints which have gone unattended and waited weeks for a call that never came, yet I get sms' saying my 'case has been resolved'.