Poor customer service in debonairs verulam

Extremely poor service I received today from Debonairs in Verulam, I placed an order online at 15:18, when in hours time to check my order they are telling me that they haven’t received order or system error and not even apologizing to me for their faulty system, in about 30-40 minutes after I called again and they are telling me that the drivers are scared to deliver to my area but they managed to find another one to do the delivery and that driver phoned me at 16:52 telling me that he is now leaving the branch and when I ask to speak to the same person I spoke to earlier on, he hangs up on my ear, I waited until 17:35 still no order I then contacted their customer care to let them know about the situation and when the customer care dials the branch they say that I declined the order and I was rude to the driver when he was about to ask my address yet you provide the address online when you place an order, after one of their cashiers phones me not helping telling me that if I gave the address I would have my order long time by that time it’s 17:57 and the drivers says I was rude, they end up telling me I’m not going to receive my order because it’s pass delivery time and I have to come to the branch to get my refund yet everything was done online....pathetic service, they don’t know anything about customer service, yes I was angry and have every right to because their staff is not helpful and not even apologizing for inconvenience caused by their system and their drivers....can debonairs do something about their system because it shouldn’t allow us to order online if drivers are not deliver to us and for this online refund process of having to go to the branch to get your refund for online orders....get yourself together, train your staff to deal with bad experiences not to shout at the customer for being angry at your poor and inconveniencing service.