1 reviews | Active since Aug 2017
Poor customer service from the delivery guy and dry pizza
On Saturday i ordered online around 11:28 and i got a call from the delivery guy after 15 mins , he asked for directions i then gave him the directions . H e said he doesn't know the area and he said i should meet him at the local clinic, IMAGINE! an hour passed and still the pizza was not delivered . By the time the delivery guy came he was not friendly he didn't apologize for the inconvenience , these guys should be trained for customer service . The pizza was dry that i had to give it to my dog.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Please tell us the branch that you order from so that we can escalated to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Please tell us the branch that you order from so that we can escalated to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***