Poor customer service from Russell " Manager"

I just placed an order on the App for a triple dekker special that comes with a 1.5L cold drink. On my arrival at Celtis reidge, the lady assisting me doesn't give the cold drink. I ask her where is it and she says I didn't select the special with a cold drink. I tell her I did because when I checked out it showed me the special with cold drink.

I then speak to a very rude man by the name Russell "manager" who is telling me that I did not choose the special and will therefore not get the cold drink. I asked him that we change the order to the one with special and he tells me that it's not possible. What's worse is that the price for the one i bought and the one on special are the same.

I had to leave the store because the guy was just not willing to assist me. It's so dissapointing to get a service like this from a very well known store like Debonairs.

I do believe that every transaction can be reversed, whether paid or not paid.

I am just not happy with the service they provided to me at Celtis ridge in Centurion. That Russell does not even deserve to be a manager with such poor customer service. He had the audicity to tell me that he already has 5 customer complaining about the same thing but he is not willing to assist the customers with the issue.

Get a new manager please because Celtis Ridge lost me as a client.