Poor customer service Debonairs in Tongaat

Hi

Below is the complaint that I had and sent to Debonairs Pizza Tongaat. This happened over 3 weeks ago last week I received and email from them that the store will get back to me with their response but till today nothing:

I would like to complain about the service I received at your Tongaat branch by Angela Naiker. Today I went to your Tongaat Branch to purchase 2 large pizza I asked for the on the double pizza and gave my order to Angela the then asked if I wanted extra cheese my wife said that we don't want anything extra. She explained that it was going to 15 min and I went to sit down in the seating area. The aircon in the seating area was not switched on and I went to ask her if it was working and she informed me the it was working but wasn't working properly it was quite hot today and I didn't really bother me but it was really uncomfortable to sit there. I waited some time and I picked up my slip to see the time I purchased I saw that the order was completely wrong that the pizza was the small pizza and there was extra cheese. I got up and as I got up Angela walked in with 2 small boxes of pizza. She said that it was what I had ordered. I told her I ordered on the double and that was it. I have not bought alot due to lock down but I used to order the on the double and I had not noticed that there was now a small on the double. She argued with me stating that she had repeated the order to me and I asked her why she did not ask if I wanted the large or the small. She could not answer me as she had not done this and i told her that I was standing next to my wife and she did not order extra cheese. She said that it was not a problem for her to refund my pizza. I don't feel that this was the solution as I wanted a pizza for my lunch and I could not get it. Instead of her arguing should have resolved and made alternative arrangements that I could have the pizza that I requested. I do not expect this sort of service from a large company as debonairs and who I have supported regularly before lock down. Please could you fix this. I asked to speak to Angela's Manager according to her she is the owner I do not belive that she was telling me the truth as I do not belive that a owner of a restaurant would treat its customers like she did. I hope she is not for the companies sake. Please could you deal with this with the urgency that it deserves as I will not be going there without your conformation that this was resolved.

Please beware of this service when you visit their Tongaat branch